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Activate your USI account to set up your password, secure your details, and access your USI VET transcript. If a USI is created on your behalf, you will be sent a link to your nominated mobile, email or postal address from noreply@usi.gov.au asking you to activate your USI account.  Click on the activation link to create a password and set security questions. You will not be able to access your …

Information for stakeholders affected by USI Registry System outages Current releases and outages There is currently no scheduled maintenance or outage. Past releases and outages Start date End date Additional information 12:00 am AEDT 28 March 2026 4:00 am AEDT 28 March 2026 Document Verification System (DVS) verifications for Citizenship Certificates and Certificates of Registration by Descent …

To improve usability, the updated EOI forms are available in Microsoft Word or PDF and can either be edited digitally or printed for manual completion. We hope these changes will support timely form completion for training or education providers. The forms are available now on our Evidence of Identity web page .  We will no longer accept the old forms from 1 March 2026. View the EOI forms now For …

Verify your identity using a valid form of Australian identification such as passport, driver’s licence, or Medicare card. How we verify your identity We use the  Document Verification Service (DVS) to verify your identity. You need to provide one verifiable form of identification. Examples of acceptable Australian identification are shown below. This includes how your name is shown on a Visa …

Information to help you find, create and manage your USI. Your USI is your unique alphanumeric education identifier. It can be all letters but never all numbers. You only need to create it once and you keep it for life. Your USI gives you access to a government authenticated record of all your vocational education and training (VET) achievements since 2015. You need a USI if you are: a student …

Education or training providers can create a USI on behalf of a student through the Organisation Portal or via their integrated student management system. Before you start, you need to: get the student’s permission  to create a USI on their behalf – this can be verbal or through your enrolment forms provide the student with a Privacy Notice  to advise what you will be doing with their data ask …

Access essential forms and documents to manage student USIs. Choose from the options below to find the form or document you need: Evidence of Identity forms For students who do not have verifiable or non-verifiable identity documents. System access request Request access to connect to the USI Registry System. Provider guide Assist students without verifiable identification to create a USI or …

An Evidence of Identity (EOI) form can be used if verifiable and non-verifiable identity documents are not available. The EOI forms are only available for students who genuinely do not have access to verifiable or non-verifiable identity documents and are either: Aboriginal and/or Torres Strait Islander incarcerated. For more information on using the EOI forms refer to the Provider Guide . …

All vocational education and training (VET) and higher education students in Australia must have a USI. What happens if you don’t have a USI? Without a USI, you may not be able to graduate or receive a statement of attainment. You will not be eligible for Commonwealth financial assistance, including: VET Student Loans (VSL) under the  VET Student Loans Act 2016 Commonwealth supported places …

We value your feedback to help us improve our service. If you have a suggestion, complaint or compliment, we would like to hear from you.   You can provide feedback anonymously. Ways to provide feedback Use our online feedback form to share feedback or submit a complaint. Email CustomerFeedback@usi.gov.au . Call us . Write to the below address: Compliance Officer  Office of the Student …

Call us for support with your USI account. Call us Our contact centre can help you with your USI. It is open between 8:30am and 4:30pm Australian Central Daylight Time (ACDT) , Monday to Friday (excluding national and South Australian public holidays). 1300 857 536  inside Australia +61 2 6218 0994  outside Australia. Translation services Call 131 450  for the  Translating and Interpreting …

Access your USI VET transcript through your USI account to view and share nationally recognised training records. Your VET transcript A USI vocational education training (VET) transcript shows all your completed nationally recognised training since 2015.  It’s accessible through your USI account, it's government authenticated and it's free.  Use your VET transcript to: apply for a credit transfer …

When you create your USI, you need to provide at least 2 contact details, preferably a mobile number and an email address. Keeping your contact details up to date It is important that your contact details in your USI account are current and accurate. Contact details options include: email address mobile phone number home phone number mailing address. You must provide your country of residence .  …

You can authorise a representative to update your personal details, make enquiries and access your USI VET transcript. An authorised representative can: make enquiries on your behalf update your personal details update your contact details get a copy of your USI vocational education training (VET) transcript. You can give permission to an authorised representative temporarily or ongoing basis.  …

Information for international students and students studying overseas, including when to create a USI, exemptions and translating services. International students International students must have a USI when studying vocational education and training (VET) and higher education in Australia. You can only create a USI once you have arrived in Australia.  International students can enrol to study …

Learn when international students should create a USI for studying in Australia. International students studying vocational education and training (VET) or higher education in Australia must have a USI to receive their qualification and/or access Commonwealth financial assistance e.g.  HELP loan ,  VET student loans or enrolling in a  Commonwealth Supported Place Below are some common scenarios …

Access translating and interpreting services to assist with your enquiry. The Translating and Interpreting Service (TIS National) is an interpreting service for people who do not speak English. TIS National provides immediate phone interpreting as well as pre-booked phone interpreting, and is available 24 hours a day, every day of the year for the cost of a local call for a person or organisation …

Make sure your name appears the same on your USI account, Tax File Number and enrolment record. When a USI is created the name on the USI account must match what is on the student’s verifiable identification (ID). When you provide your name to your education or training provider, make sure it matches your name as it appears on your verifiable ID and your USI account.  How your identity is …

A USI is your free lifelong education number. You only need to create it once. Why you need a USI You need a USI if you are: studying nationally recognised vocational education and training (VET) seeking a VET student loan a higher education student seeking Commonwealth financial assistance e.g. HELP loan  or enrolling in a Commonwealth Supported Place a higher education student graduating. …

Find your USI Forgotten your USI or not sure if you have one? Create your USI Your USI stays with you for life, you only need to create it once. Login to the student portal If you have a USI, login here to access your account. Your Unique Student Identifier (USI) is your personal alphanumeric education identifier required for all nationally recognised study, including university …